Support

Questions, problems, or feedback? Email us atsupport@punxo.com. Many answers are already in thequestions on the home page.

Trouble signing in

Punxo has no passwords. To log in, enter your email and we'll send you a 6-digit code. If it doesn't arrive within a minute, check your spam folder, then tapSend a new code. Each code expires after 10 minutes.

Still stuck? Email us from the address you use for Punxo and tell us what happened. We'll help you get back into your account.

Report or block someone

In the app, open the person in Connections and tap Report this person. You can also email us their Punxo code.

Nobody can message you in Punxo. To keep someone away, open them in Connections and tapBlock this person, or enter their code inSettings › Blocked people. You'll each leave the other's list, neither of you can add the other again, and they aren't told. You can unblock them on the same page.

Delete your Punxo account and data

In the app, go to Settings and tap Delete account, then confirm. Your account is deleted right away.

Can't open the app? Email support@punxo.com from the address you use for Punxo and ask us to delete your account. We'll do it within one month, usually much sooner, and confirm by email.

What is deleted: your account and email address, your birth year, your display name and code, your social profiles, your test answers and scores, your Punxo and archetype, your weekly picks, predictions, and game results, your card's unlocks, your connections and links, your scan notifications, and your blocks. Other people stop seeing you in their lists.

What is kept, and for how long: copies in our database provider's backups are overwritten within 30 days. Emails you sent us are kept until your request is handled, and deleted within 12 months of it being closed. Our providers' server logs and crash reports, which carry no name or email, are deleted within 90 days.